Torsten went above and beyond to diagnose the obscure problem we were having with the convertible top of our VW Eos - something the dealership was not able to do. He clearly explained everything he did to both myself and my son so I we had an understanding of what was involved and what still needed to be done. In this way I could assess each step, in terms of cost, and decide how I wanted to proceed. Can't recommend highly enough. Thank you!