Last February when my Mini's 'Check Engine' light came on, I posted about it on our neighborhood Nextdoor app and was referred to Torsten Brune at Prestige Autohaus. Torsten advised what he thought the problem could be and said that this was an ongoing issue with Mini and most warranties had been extended to cover it. He said he was happy to book the repair appt but suggested I check with the dealership first since it is a costly repair. Sure enough, the problem WAS covered under a recall/extended program and the dealership made the (very expensive) repairs at no cost to me. As one previous Mini owner commented in an earlier review: "Who does that!? I would have trusted him to fix it and been none the wiser, but he sacrificed his own self-interest and was honest and helpful..." I couldn't agree more! To add to this incredible customer service story, here's something more: A couple weeks ago when I was driving through the same warehouse parking area looking for an alignment shop that I was referred to, Torsten stepped outside his shop door and called out to me asking if he could help me find someone. I told him, he directed me to the alignment shop, then said, "Hey, so I remember you now. Was the dealership able to help you out?" This is just customer service at the highest level--and he hasn't even worked on my car! YET. Any future issues that arise for my Mini, I know it will be in excellent hands with this man and his shop.
Thank You Loretta. I appreciate your review and kind words. The staff and I will always treat our customers with the same respect as we would like to be treated. As a business it is not about the financial exchange of money or goods that defines us. It's about our effort to stand out in the community. Reviews like yours or Jennifer's Mini story put a smile on my face and makes me believe we doing right. Thank You.
- Prestige Autohaus